Refund policy

Chic D’Bar aims to reduce the carbon footprint of exchanges and returns by reducing carbon dioxide emissions from transporting returned items, as well as energy use, labor, and costs. Our partners in the fulfillment center are responsible for manufacturing, inspecting our merchandise for quality, fulfilling and shipping your order, minimizing, and eliminating returns. Our customers are responsible for completing their orders correctly, providing accurate names, addresses, telephone numbers, and delivery instructions, receiving the order, and signing it. 

Return & Refund Policy

All our Chic D'Bar clothing items are tailored and custom-made; therefore, we cannot accept returns or exchanges if a customer changes their mind, orders the wrong size/color, decides they do not want the product, or has buyer's remorse.

Replace or Full Refund

Shipping the wrong item, wrong size, wrong address (different from the provided information), or a damaged item (damage is clearly visible).

1. Wrong Garment: Received a wrong garment brand. 
2. Wrong item: Received a wrong Product type.

 If our partner sent the wrong parcels, customers may keep them at their discretion.

Quality can not satisfy customer’s requirements.

The product is out of stock

If customer place an order, but the product is out of stock.

Defective, Damaged, or Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and file a claim with the fulfillment center. Any claims for misprinted, damaged, or defective items must be submitted within 7 days of receipt. You will also need to provide the receipt or proof of purchase. 

For damaged packages, all claims must be submitted within 72 hours of delivery time. Claims deemed an error on our partner’s part are covered at our partner’s expense.

Exceptions/Non-Returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. 

Full Refund or Shipping Fee Refund

Cancel Orders

1. Due to the unique nature of print-on-demand products, once production is confirmed, all raw materials are put into production and are irreversible. Our partner will issue a full refund if a print-on-demand product is cancelled before production.
2. If print-on-demand products are already in production, only the shipping fee will be refunded.

 Fulfillment is also a significant concern for us. To give the customer a better experience, we guarantee a limited fulfillment time once the order is placed.

However, as a product-customized company, our partner is not responsible for the lost caused by some special circumstances and reasons. They have the right not to assist in providing after-sales service, including but not limited to following situation.

No Replace or Refund

1. Customers fill in the wrong shipping address/size, or color/design files
2. All claims submitted more than two weeks after the product is received.
3. The color differs between the mock-up and the design. (Our partner, Yoycol, only supports the orders that have been paid and have completed the design with effective design documents.)
4. Damaged or deformed product—Product is damaged or deformed by customers
5. Wrong or insufficient recipient information—The parcel cannot be appropriately delivered due to the wrong or inadequate recipient information provided by customers
6. Parcel unsigned issue—Under normal logistics conditions, Customers do not sign for the parcel due to personal reasons
7. Logistics stagnation caused by political movements, natural disasters, military control/warfare, and force majeure factors is not within the scope of responsibility.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for: The supply of goods is made to the consumer's specifications or is clearly personalized. Sealed goods that were unsealed after delivery aren't suitable for return due to health protection or hygiene reasons.

Therefore, our partner reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Self-Serve Returns

With our self-serve return feature on Shopify, you can easily manage returns directly from your account. Here’s how it works for you:

• Easy Returns: Log in to your account, find your order, and start the return process—no need to contact support service.
• Clear Rules: Our system automatically applies return windows, item eligibility, and applicable fees if required, so you know exactly what to expect.
• Merchant Review: Once you submit your return request, our team will review it and approve or decline it in accordance with our return policy. You will be notified of the decision promptly.
• Real-Time Updates: You will receive instant status updates on your return request throughout the process.
• Flexible Options: If your return is approved, you may receive a return label or be offered an exchange, depending on your preference and item eligibility.
• Hassle-Free Experience: The process is automated for speed and transparency, making returns straightforward.

Visit your order history to start a return whenever you need—your convenience is our priority. If you have an issue on the products or anything else on the order, please submit a problem report to support@chicdbar.store.